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I architect AI agents that survive production.

Muhammad Waqas — AI and Software Architect. Ten years building systems for banking, healthcare, telecom, risk and compliance, where a confident wrong answer is a reportable incident.

10+ yrs engineering 6 enterprise platforms 1M+ users served Pakistan · US & EU hours
SHIPPED INSIDE DTCForce · 360factors · NielsenIQ · Tekrowe · Avanza

A representative agent run: the agent plans six steps within a cost budget and timeout, searches the CRM, queries entitlements, hits a field mismatch on billing country and retries with a fallback, updates the CRM validated against a schema, passes a policy check, waits for human approval, and completes six of six steps in 11.4 seconds for $0.31 with the trace persisted.

agent.run — representative trace

Track record

Users served
1M+

Registered users on the healthcare platform I architected from scratch, now live across Libya.

Delivery cycle
70%

Faster at a global market-research firm after rebuilding the development workflow.

Enterprise platforms
6

Shipped end to end — agentic automation, risk, compliance, health, consumer insights, banking CRM.

Years
10+

In regulated industries where auditability and correctness are the requirement, not a preference.

What I build

The gap between a demo and a system is where the work lives.

Most AI projects stall the moment they meet real data, real load and real consequences. That transition is what I do.

Agentic systems & automation

LangGraph agents and MCP servers that carry out real operations end to end — with retries, guardrails, cost ceilings and a trace you can audit when something goes wrong. I designed an agentic platform that automates an entire Salesforce implementation from scratch.

LangGraphMCP serversOpenAIAnthropicMistraln8n

RAG over your own data

Retrieval pipelines where quality is measured, not assumed — so the answer is still right on the tenth question, not just the one in the demo.

RAGVector searchEvalsCustom GPTs

Architecture & strategy

Where AI belongs in your system — and where it plainly does not. A decade of enterprise architecture behind the answer.

Data & ML platforms

Snowflake, MindsDB and Airflow pipelines that feed models something trustworthy instead of whatever landed in the warehouse.

Regulated-grade delivery

Banking, healthcare and compliance systems: access control, audit trails, and the paperwork that makes a security review survivable.

How an agent is actually built

Not a prompt. A system.

This is the shape of every production agent I ship. The interesting parts are not the model call — they are the guardrails, the state, and what happens on the paths where things fail.

INGRESS ORCHESTRATION CAPABILITY SAFETY Request api · chat · webhook Gateway authz · rate limit Orchestrator LangGraph plan → route → retry budget + timeout structured state Tools / MCP crm · db · http · files Retrieval vector + sql + rerank Models claude · gpt · mistral Validation gate schema · policy human approval Audit + evals trace · cost · score regression suite evals feed back into routing — the loop that makes it better next week

Selected systems

Six platforms, shipped end to end.

2025 — PRESENT
DTCForce
Head of AI Product Dev

Scopien — agentic Salesforce implementation

An autonomous agentic platform that performs a full Salesforce implementation — operations that took consultants weeks, executed and verified in minutes.

  • Designed the entire architecture from scratch and wrote the boilerplate the engineering teams build on.
  • Led the product development department, reporting directly to the CEO.
  • Built the data automation layer joining Snowflake with MindsDB for in-warehouse inference.
  • Enforced least-privilege execution so agent actions stay inside a secured Salesforce boundary.
LangGraphMCP serversClaudeMistralMindsDBSnowflakeReactNode.jsRedisPostgresMongoDBDockerJenkins
2023 — 2025
360factors
Principal Engineer

Lumify360 — KPI intelligence for risk teams

Enriches enterprise KPIs with macroeconomic and market data, then links them to objectives, risks and risk-appetite thresholds so emerging problems surface before they land.

  • Designed the microservices architecture from scratch and led the engineering team delivering it.
  • Shipped weekly and quarterly releases on a predictable cadence for regulated customers.
  • Implemented the AI automation behind Kaia, the agent that analyses enrichment sources and recommends KPI actions.
JavaSpring BootLangGraphMicroservicesSnowflakeAirflowKafkaSvelteReactAzure
SEP 2020 — MAR 2023
Tekrowe
Principal Architect · concurrent with NielsenIQ

Speetar — healthcare for underserved markets

Digital health infrastructure built with governments and health systems to widen access in emerging markets — health, education and advocacy in one localized platform.

  • Architected the platform from inception to production; it now serves over a million registered users across Libya.
  • Integrated IoT devices for real-time clinical data in African markets.
  • Built a prediction-based financial forecasting system for a US client.
  • Led multiple teams from design through delivery and post-launch support.
JavaSpring BootNode.jsReactAngularPythonDjangoAWSServerlessKafkaMongoDB
APR 2020 — JAN 2022
NielsenIQ
Senior Engineer

NIQ Suite — consumer behaviour at panel scale

Consumer insights across panels, surveys and custom research — the “Full View” of who buys what, how and why, used to anticipate demand shifts.

  • Led development of high-impact applications and chose the technology per component rather than by habit.
  • Rebuilt workflows that made the delivery cycle 70% more efficient.
  • Collaborated across teams in New Zealand and India on Consumer Insights.
JavaSpring BootNode.jsReactNext.jsNestJSKafkaGCPPostgres
2017 — 2020
360factors
Software Engineer

Predict360 — compliance & risk automation

A cloud platform that automates compliance workflows and builds AI-augmented relationships between risk, regulation and organisational activity, surfaced through Power BI and Tableau.

  • Wrote the backend APIs in Java Spring and REST.
  • Integrated Jira with Predict360, making compliance automation materially faster.
  • Enhanced risk identification, monitoring and mitigation, and improved the prediction algorithms behind them.
JavaSpring MVCMySQLJenkinsAzurePower BI
2016 — 2017
Avanza · XEBSoft
Software Engineer

Unison Ace — banking CRM & digital journeys

A digital engagement platform driving customer journeys across every touchpoint, with workflow automation and lead generation for banks.

  • Built core components of the UNISON CRM product.
  • Integrated BIRT reporting into UNISON and Ambit, an internet-banking product.
  • Designed the MySQL schema and implemented banking-grade security features.
JavaSpring BootOracleSQL ServerAngularPythonDjango

In their words

People who managed me, on the record.

Written on LinkedIn by the people I reported to. Every name links to their profile — check any of it.

Waqas is a highly skilled technologist and possesses a breadth of knowledge that spans across multiple domains. His ability to work with different technologies and platforms was simply amazing, and he was always willing to take on new challenges that required learning new skills. He has a keen interest in staying updated with the latest advancements in the software industry.

In addition to his technical expertise, Waqas was an exceptional technical mentor to our junior engineers…

Managed me directlyMarch 2023

Waqas worked with me for 2.5 yrs. approx. He has good work ethics, he always managed his goals well, has a well-planned career growth path. In the past 2 years he improved a lot on his skill set, task deliveries, work quality.

He is a keen learner and has gone over steep learning curves at the same time delivering good quality work adding great values in the product. He is one of the very good team players and always offered his help and guidance to his colleagues when required.

Managed me directlyApril 2020

I know Waqas as a hard working and very serious team player. He is result oriented and responsible employee and he is always ready to put all his energy and time to get the job done. I recommend him and wish him success in his future endeavors.

Senior to meMay 2018

Quoted as written. Read them in full on LinkedIn (opens in a new tab).

Have a system like one of these in mind?

Stack

Chosen per problem, not per fashion.

AI / Agents
LangGraph · MCP servers · Agentic AI · RAG · Prompt engineering · OpenAI · Anthropic · xAI · Mistral · open-source models
Backend
Java · Spring Boot · Spring MVC · Node.js · NestJS · Python · Django · PHP · Microservices · REST & GraphQL · Serverless
Frontend
React · Next.js · Svelte · Angular
Data
Snowflake · MindsDB · Airflow · Kafka · Redis · Postgres · MySQL · MongoDB · Oracle · SQL Server
Platform
AWS · GCP · Azure · Docker · Kubernetes · Jenkins · Amplify · Hetzner · Git · Jira
Domains
Banking · Healthcare · Telecom · Risk & compliance · Market research
Leading
Team leadership · architecture ownership · Agile/Scrum delivery · stakeholder communication · mentoring

Credentials

AWS Serverless ApplicationsCourse certificate
AWS Cloud NativeCourse certificate
Data Science with PythonCourse certificate
Machine Learning & NLPCourse certificate
BS Computer ScienceDIHE, Karachi
English & UrduWorking languages

Working together

No discovery-call theatre.

01 / SCOPE

An honest read

You describe the problem. I tell you whether AI is the right tool, what it would take, and when the answer is “don’t” — before either of us commits.

02 / BUILD

Software, not a notebook

Working code with the edge cases handled, the costs measured, and behaviour you can verify. Progress you can see weekly, not a reveal at the end.

03 / HAND OVER

Yours to run

Documented, tested, deployed, and explained — including the reasoning, so the next engineer isn’t guessing at why it works.

Free

The AI Automation Readiness Checklist

Two pages. The questions I ask before quoting any automation work — which processes are actually worth automating, what breaks once real data hits them, and the four checks that predict whether an agent survives contact with production.

  • Which of your processes are automatable today, ranked
  • The failure modes that kill agents after the demo
  • What to measure before you commit a budget
  • When the honest answer is “don’t use AI for this”

Questions

Before you write

What does a typical engagement look like?

Most start with a short paid scoping pass: I look at your system and data, then come back with what is buildable, what it costs, and the risks. From there it is usually a fixed-scope build with weekly checkpoints, or an ongoing retainer if the surface keeps growing.

So you can size the conversation before writing: the scoping pass is a fixed $145 and takes about three days. A single production agent or retrieval pipeline — built, evaluated, deployed and handed over — typically starts around $850. Ongoing ownership of a live system runs from $1,400 a month. Larger or multi-system work is quoted from the scoping pass. If you would rather talk before writing anything, book a call.

Can you work with our existing stack?

Almost certainly. I have shipped production systems in Java/Spring, Node, Python and PHP, across AWS, GCP and Azure, on Postgres, MySQL, MongoDB, Oracle and SQL Server. Agents get added to the system you already run rather than replacing it.

How do you handle sensitive or regulated data?

The way regulated industries require: least-privilege access, no client data in prompts unless contractually cleared, audit trails on every agent action, and a validation gate before anything with a side effect executes. A decade in banking, healthcare and compliance shaped that default.

Who owns what we build?

You do — all code, prompts and documentation transfer to you on final payment. I sign your NDA and MSA, and you can contract directly or through Fiverr or Upwork escrow, whichever your procurement prefers.

You have a full-time role — how does an engagement work?

I lead AI product development at DTCForce, and I take on a small number of independent engagements alongside it. That shapes what I accept: scoped builds with clear boundaries rather than open-ended staffing, and I turn down anything that overlaps my employer's market. Client work runs entirely on my own time and tooling — no employer code, infrastructure or IP touches it, in either direction.

What if AI is the wrong answer for our problem?

Then I say so in the scoping pass, and you have saved a budget. Plenty of problems that look like AI problems are really data-quality or workflow problems — and I would rather tell you that than bill you for an agent that papers over it.

Where are you based, and does the timezone work?

Pakistan (UTC+5), working regularly with teams in the US, EU, New Zealand and the Middle East. Meaningful overlap with EU mornings and US mornings; async by default, with responses usually within a day.

Can you lead a team, not just write code?

Yes — that is most of the last five years. I currently lead a product development department reporting to a CEO, and before that led engineering teams through weekly and quarterly release cycles for regulated customers.

Start here

Tell me what’s broken. I’ll tell you if I can fix it.

One message with the actual problem is worth more than three calls about capabilities. Describe what is slow, manual, or unreliable, and you’ll get a straight read on whether it’s worth building. Prefer to talk it through? Book a time directly.